Tech Helpdesk

Technology Department Implements Helpdesk

In an effort to increase productivity, the FCS Technology Department has implemented a helpdesk system for all schools. The system is easy for staff members. They simply submit all requests to helpdesk@franklin.k12.ga.us. The staff member will receive periodic notices regarding the status of his or her ticket. This system will also allow the technology department to begin building a database or knowledgebase of issues that occur in the system.