Technology Department Implements Helpdesk
In an effort to increase productivity, the FCS Technology Department has implemented a helpdesk system for all schools. The system is easy for staff members. They simply submit all requests to firstname.lastname@example.org. The staff member will receive periodic notices regarding the status of his or her ticket. This system will also allow the technology department to begin building a database or knowledgebase of issues that occur in the system.
2018-2019 Ticket Data
% Answered in one day or less
% Answered in one week or less