Tech Helpdesk

Technology Department Implements Helpdesk

In an effort to increase productivity, the FCS Technology Department has implemented a helpdesk system for all schools. The system is easy for staff members. They simply submit all requests to helpdesk@franklin.k12.ga.us. The staff member will receive periodic notices regarding the status of his or her ticket. This system will also allow the technology department to begin building a database or knowledgebase of issues that occur in the system.

2018-2019 Ticket Data

School

Total Tickets

% Answered in one day or less

% Answered in one week or less

CES-I

629

71%

89%

CES-P

434

63%

86%

LES

404

78%

89%

RES

334

73%

90%

FCMS

589

63%

90%

FCHS

643

63%

82%

CO/Summit/Trans

154

75%

92%